Refund and Returns Policy

Thank you for choosing to shop with us. At merchon.lk, we are committed to providing high-quality products and services. Please carefully review our Return & Refund Policy below before making a purchase. By placing an order, you agree to the terms outlined in this policy.

1. Return Policy

We want you to be fully satisfied with your purchase; however, we do not accept returns for any items purchased from our website. All sales are final. We strongly encourage you to thoroughly review product descriptions, sizes, and specifications before completing your order to ensure you select the correct item.

• No Returns: Once your order is placed and shipped, we cannot accept any returns, except in cases of defective or incorrect items.

• Important Reminder: Please double-check all details, including product size, color, and specifications, before proceeding with your purchase.

2. Refund Policy

Refunds are only available under the following circumstances:

• Damaged or Defective Items: If you receive an item that is damaged or defective.

• Incorrect Items: If the wrong item is shipped to you.

To request a refund, please contact us within 7 days of receiving your order. Kindly provide the following in your request:

• Order number

• A detailed description of the issue

• Clear photos of the item in question

Refunds will be processed to the original payment method within 7 business days after approval.

3. Exchange Policy

Currently, we do not offer exchanges for any products purchased on our website. If you encounter an issue with your order, such as receiving a defective or incorrect item, please contact us, and we will assist you by issuing a refund or finding a satisfactory resolution.

4. How to Contact Us

If you need to request a return, refund, or have any questions regarding our policies, please reach out to our customer service team:

• Email: contact@merchon.lk

• Phone: +94 724 562 361

• Business Hours: Monday to Friday, 08:00 AM - 05:30 PM (Sri Lanka Time)

• Response Time: We aim to respond to all inquiries within 24-48 hours during business days.