Privacy Policy

At merchon.lk, your privacy is a top priority. We are committed to safeguarding your personal information and ensuring a secure shopping experience. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your data when you visit or make a purchase on our website.

1. Information We Collect

We collect the following types of personal information when you interact with our website:

• Personal Information: This includes your name, email address, phone number, shipping and billing addresses, and payment details.

• Account Information: If you create an account, we may collect your username, password, and order history.

• Device Information: We gather data on your IP address, browser type, operating system, and other device-specific information.

• Usage Data: We collect data on the pages you visit, the time spent on our site, and other analytics related to your use of the website.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Order Processing and Fulfillment: To process your orders and complete transactions.

• Communication: To inform you about order updates, promotions, offers, and other important information related to your purchases.

• Website and Service Improvement: To improve our website functionality, customer experience, and the products we offer.

• Fraud Prevention and Security: To detect and prevent fraud, and to ensure the security of our website and services.

3. Sharing Your Information

We value your privacy and do not sell or rent your personal information. However, we may share your data under the following circumstances:

• Service Providers: We may share your data with trusted third parties such as payment processors, shipping carriers, and marketing platforms to help us fulfill your orders and provide services.

• Legal Compliance: We may disclose your information if required by law, or to protect our rights, property, or the safety of others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Personalize Your Experience: Remember your preferences and login details.

• Website Analytics: Track usage patterns to improve website performance and functionality.

You have the option to disable cookies in your browser settings, though doing so may affect the functionality of some features on our website.

5. Data Security

We implement industry-standard security measures to protect your personal information. These measures include encryption and secure servers to safeguard your data. However, please be aware that no method of data transmission over the internet is 100% secure. By using our website, you acknowledge and accept that you do so at your own risk.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

7. Your Rights and Choices

As a user, you have the following rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You can update or correct any inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal information, subject to certain legal and contractual obligations.

• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us, and we will take steps to remove it.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly. We recommend reviewing this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us:

• Email: contact@merchon.lk

• Phone: +94 724 562 361

We are committed to addressing your concerns and ensuring your privacy is protected.

By using merchon.lk, you consent to the collection and use of your personal information as described in this Privacy Policy.